Online Remote Support

Please enter the access code provided by our Technician and click on ´Proceed´

Self Service Area

    Asset Management
  • Register/Renew
  • Manage/View Products
    Assistance Centre
  • Create a Ticket
  • Search / View Tickets
  • Web Chat
  • Contact Support

  • Service Updates
  • Firmware Images
  • Firmware Image Checksums

    Tools & Resources
  • Knowledge Base
  • Technical Documentation
  • Discussion Forums

Out of Hours Service

Out Of Hours telephone and onsite support is available to registered customers.

Text the code EL36J followed by a space and your Customer Reference Code to 51777.
You will receive an automated text message containing our ’Out of Hours’ contact information.
Although we don't charge any fee for this text service, your mobile operator's text message rates may apply.
Client Area
Customer Service & Support
Our support plans are designed to cover you all the way, from initial evaluation to successful completion. From a selection of 'always-on' online resources to a selection of communications channels, we're always there to help.

The Last Word In Support